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Product Questions
How should I use it?
Here's where it gets exciting. Mix one serving with 250-300mL of your preferred hot or cold water. While that's good on its own, for an even creamier delight, toss in your favorite milk and a bit of sweetener. Trust us, it's a game changer.
Will this get me high?
Though the mushrooms in Brewy work wonders for your health, they're not the trippy kind. No psychedelics here—just pure, benefit-packed magic without the high
Does this blend really have benefits?
There are plenty of scientific papers showcasing the benefits of adaptogenic mushrooms included in our blend. If you're still curious, read the peer reviewed scientific journals that we've included for each of the mushrooms.
Are there any sweeteners or additives in the blend?
Nope, nothing added. We've kept Brewy pure to preserve its naturally creamy and earthy flavor. But feel free to stir in a teaspoon of sugar if you like a touch of sweetness in your daily brew.
How long does it take for me to start seeing benefits?
Many of our customers report feeling a difference just days after starting to use our blend. However, for best results, we recommend using it for at least 30 days. This will give your body time to fully experience the mental and physical benefits of Brewy.
What are the differences between Brewy Mushroom coffee and regular coffee?
Brewy's got the caffeine buzz you love without the jitters. Plus major health perks—like boosting focus, gut health, and more. It's coffee, but supercharged.
When is the best time to have this?
Brewy blend can be enjoyed any time during the day! Whether its in the morning to get your day started, or in the evening to get that extra boost.
Is the Brewy blend organic?
Yes Brewy is 100% organic, vegan and gluten free.
How does the subscription work?
Get 10% off on autopilot with our subscriptions. Easy sign-up, cancel anytime. Your Brewy stash, always full, no stress
Is this product vegan?
Brewy only contain extracted mushrooms, so they're suitable for a variety of diets, including vegetarian and vegan. So, no matter what your dietary restrictions may be, you can enjoy Brewy with confidence
Is Brewy blend safe for pregnant woman, whilst nursing, or for kids?
While our ingredients are known for their many health benefits, it's always a good idea to talk to your doctor before making any changes to your diet, especially if you're pregnant, nursing, or feeding young children. This way, you can be sure that our products are safe and appropriate for your specific situation.
Shipping and Delivery
Where do you ship?
We are currently only operating in Australia and New Zealand, but are working on expanding our reach to offer Brewy to all coffee lovers worldwide.
How does shipping and delivery work?
Exciting times ahead – your Brewy blend is just about ready! We take 1-2 business days to prep your order, and then it’s swiftly on its way to you via one of our trusted delivery partners. Keep an eye out for a shipment notification email with your tracking number as soon as it departs from us.
How do I track my order?
You'll receive tracking confirmation within 72 hours of placing your order, so you'll know exactly when to expect your shipment. Thanks for choosing us – we can't wait for you to try our products and experience their many benefits!
I think my order has been lost/ not delivered, what do I do now?
Got a delivery hiccup? No stress! Shoot us an email at support@brewy.com.au with your order info, and we'll jump on it. Quick tip: Check your courier's tracking link from our order confirmation email for the latest scoop. If there's a delay or something's not right with your order, let us know within 15 days of sending it out. We'll sort it with the carrier or help with any damages ASAP.
Just a heads up, once it's in the delivery partner's hands, they've got the wheel, but we're here to navigate any bumps along the way.
Do I have to pay import/custom fees?
For our customers in Australia, your order is shipped right from our distribution centers here in the country. This means you won't have to worry about customs fees or other additional charges. It's like having your order delivered from your own backyard!
For our customers in New Zealand, we recommend checking with your local customs office to find out if there are any importation fees associated with receiving your Brewy. Please be aware that you are responsible for any fees that may be charged upon arrival in your country.
Subscriptions
How does the subscription model work?
When you first order Brewy on a subscription basis, you'll get an exclusive magic link in your email. This magic link is pretty powerful – it lets you control all aspects of your subscription, from modifying it to taking a brief pause from our delightful mushroom coffee blend. You get billed either monthly or fortnightly based on your chosen frequency.
How do I modify or cancel my Brewy subscription?
When you placed your first order, we sent you a unique magic link via email. Just click on that and it'll whisk you away to a page where you have full control – whether it's a tweak, a pause, or, although we'd be sad to see you go, a cancel. Can't find the magic link? Reach out and we’ll send it your way again.
Wait, I don't have an account with Brewy. How do I manage my subscription?
No account? No worries! We keep it breezy here at Brewy. You don't need an account to control your subscription. All the power rests in the magic link we sent to your email. Click on that, and you'll see all the options you need. If ever the link gets lost in the virtual realm, just let us know, and we'll send it over.
Can I choose when my Brewy gets delivered?
Totally get it, timing is everything! While you can't pick a specific day or hour, you can choose how often you want your Brewy: monthly or fortnightly. And if you ever feel like you're drowning in Brewy goodness, just use your magic link to skip or pause your next delivery. We're all about flexibility here!
What if I want to change the frequency of my subscription?
Fluctuating coffee needs? We get it. Simply click on your magic link, and you'll find options to adjust your delivery from monthly to fortnightly or vice versa. Brewy's always got your back (and your brew)!
Contact Us
There is an issue with my order, what can I do?
Is there something wrong with your order? Don't worry, our team is ready to help! Please contact us at support@brewy.com.au and let us know what the problem is. To help us resolve the issue quickly, please include photos of the problem so that we can identify what has happened.
I want to cancel or change my order!
Accidents happen, and if you need to change or cancel your order, please email us right away with the subject line "CHANGE" or "CANCEL". We will do our best to make the change for you. However, if your order has already been shipped from our fulfillment partner, you will need to go through our returns process.
Please keep in mind that we try to process orders as quickly as possible, so it's possible that your order may be processed before we have a chance to make any changes. Therefore, we recommend that you choose your items carefully before placing your order. Thank you for your understanding.
How can I contact you?
Email is the best way to contact us if you need help with your order. Our email address is support@brewy.com.au. This allows us to keep a record of your issue and provide you with the best possible assistance.