Shipping policy

Shipping Policy

So you've decided to try Brewy as part of your your health routine. It is our promise to give you the best customer experience and get your package in your hands as soon as possible.

Processing your order can take 1-2 business days, this gives you time to change your details incase you made a small mistake when placing them in. Once your order is shipped, one of our delivery partners will get the item to you in the estimated shipping times below. You’ll get a shipment notification email with a tracking number once your parcel leaves us.

All prices are $AUD.

AUSTRALIA

Free Standard Shipping: 1-7 Working Days

Express Shipping: 1-2 Working Days

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NEW ZELAND

Free Standard Shipping: 1-7 Working Days

Express Shipping: 1-2 Working Days

How Do I Track My Order?

If you didn't receive a tracking email, please check your junk mail first. If you received your tracking email but your tracking number isn’t updating or working at all after 1-2 days it has been dispatched, feel free to email us at support@brewy.com.au and we will look into it for you.

Do I need to Pay Custom/Import Fees?

If you live in Australia, you don't need to worry about this since all orders are shipped out from our distribution centre in Melbourne. To our lovely neighbours in New Zealand, it is your responsibility to check with your local customs of any importation fees first. You are responsible for any fees on arrival to your country, if any.

Can I Change My Shipping Address?

Did you put the wrong address in the checkout page? no stress, we completely understand. Email us within 24 hours of your order placement and we'll take care off it for you. If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.

• • please note, if you don't manage to do either of the following mentioned above, and the package is delivered to the wrong address, we are unable to retrieve it so please check your address carefully!