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Refund policy
Refund Policy
If you have any concerns about your order or would like to return an item to Brewy, please contact us first at Support@brewy.com.au
We do not offer refunds or exchanges for change of mind, however:
If for any reason your good(s) are damaged upon receiving them, or they are not the correct product(s) you ordered, we will exchange it with a replacement product of the same value. Please take a photo and contact us within 30 days of receiving the product(s), so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it. To make your claim please send us the following information:
- Name
- Product details
- Proof of purchase (including order number)
- Details of issue with product
We will cover all shipping costs involved in replacing and exchanging incorrect or damaged good(s).
We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue a replacement or exchange. To claim your out-of-pocket expenses for returning any product(s) to us, please send any receipts for postage to the address listed below, or email a digital copy of the receipt to Support@brewy.com.au.
To make a claim please contact us on the email below:
Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship, that also applies to products with free shipping.
If you wish to return product(s), the product must be undamaged and unopened with the seal intact. Returned product(s) will be fully inspected and evaluated before a refund is issued minus the original shipping cost.
Please follow the exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.
Please email us at Support@brewy.com.au to set up your return.
Non-Refundable Items: Brewy is not responsible for Lost, Stolen, Mis-Routed or Undelivered shipments or those seized by Customs.
Please note: if you provide us with an incomplete or incorrect shipping address and your parcel is delivered to the wrong address / unable to be delivered / or returned to us, a $10 shipping fee will be required in order to resend your order.
Please note that refund will not include the outward shipping fee and a restocking fee of 10 AUD will be deducted to the final amount you will be refunded for.
30 Day Money Back Guarantee
30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for all our products. If your goods are damaged upon receipt or not what you ordered, we will arrange for a replacement of equal value. Please contact us within 30 days of receiving your product(s) and do not dispose of them until the exchange is complete. To process your claim, provide us with your name, product details, proof of purchase (order number), and a description of the issue.
Return Shipping Costs: Please note that while we cover shipping costs for the exchange of incorrect or damaged goods, customers are responsible for the cost of returning items to us. Should you need to return a product, ensure it is undamaged, unopened, and with the seal intact. Return items will undergo a thorough inspection before we issue a refund, which will exclude original shipping costs and include a restocking fee of $10AUD.
Important Notes:
- Prior contact is required before returning any items. Returns without prior notification may result in delays or issues with your refund.
- Brewy is not liable for lost, stolen, misrouted, undelivered shipments, or those seized by customs.
- Incorrect or incomplete shipping addresses leading to misdelivered or returned parcels may incur a $10 shipping fee for re-shipment.
- Non-refundable items include any product returned damaged, opened, or without a seal intact, as well as items lost or undelivered due to shipping errors beyond our control.